Privacy Policy

We collect information you provide directly to us when you place an order, create an account, or contact us for support. This includes:

• Name, email address, and password
• Billing and shipping address
• Payment information (processed securely by our payment provider — we never store full card details)
• Phone number (if provided)
• Order history and preferences

We also automatically collect certain information when you visit our site, including your IP address, browser type, referring URL, and pages viewed.

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and provide customer support
• Send promotional communications (only if you have opted in)
• Improve our website and product offerings
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: We share information with trusted vendors who assist with payment processing, order fulfillment, shipping, and email delivery. These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose information if required by law or to protect the rights, property, or safety of Game Trace, our customers, or others.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function (cart, checkout, login sessions)
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Used to deliver relevant advertising (only with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for accounting and tax purposes.

If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time via the link in any email

To exercise any of these rights, please contact us using the details below.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted to and from our website. Payment information is processed through PCI-DSS compliant payment providers and is never stored on our servers.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.